The ease and convenience of online appointments are lowering anxiety among patients with autism and their families. In this Psychiatric Times article, Mindpath Health’s Lorerky Ramirez-Moya, MD, talks about how its effect on patients is a boon for providers.

Telehealth’s Calming Effect on Autism

Getting to a doctor’s appointment can be a sensory obstacle course for individuals living with autism spectrum disorder (ASD). The bright lights, loud noises, and confusion along the way have the potential to push patients—and caregivers—to the brink of exhaustion. By the time they meet with their provider, it is not unusual for patients to experience severe anxiety and agitation.

Assessing and treating patients with ASD holds numerous challenges for patients, parents, caregivers, and mental health clinicians. But since the COVID-19 pandemic, telehealth has been used as a successful way to meet and treat patients where they are.

Prior to the pandemic, 64% of providers in an American Psychiatric Association survey said they did not use telehealth to treat patients. In January 2021, a whopping 81% of respondents said telehealth was now how they saw 75% to 100% of their patients. Today, it is a highly regarded tool that allows clinicians to observe patients in more relaxed settings, offers convenience for families, and, ultimately, provides better care for patients.

Autism’s treatment obstacles

ASD is a lifelong neurodevelopmental disorder that has been diagnosed in about 1 in 44 children. It is characterized by varying degrees of impairment in social communication skills and language, restricted interests, and repetitive behavior. ASD can be detected as early as age 2, but the median age of diagnosis is 4.

Diagnosing autism generally involves interviews with parents and caregivers, direct observation of the patient, and reports from other doctors, teachers, and daycares. Thorough and early diagnosis can introduce valuable interventions to help patients improve function. Yet, access to clinicians, treatments, and services is not equally provided across the country.

Children who live in rural or remote areas are more likely to receive a diagnosis for autism 6 months later than children who live in urban areas. Children who live at or below the poverty line are more likely to be diagnosed a full year later than those in more affluent families.

Benefits for patients and families

Ensuring a trip to a doctor’s office goes smoothly takes a lot of planning, and it is not uncommon for appointments to be rescheduled at the last minute. Busy waiting rooms or memories of previous appointments can overstimulate sensitive patients.

One of telehealth’s biggest benefits is its ability to give patients more control over their treatment environment. Many also appreciate having the freedom to switch off the video if face-to-face interactions become too intense. Providing these options can go a long way in establishing trust and connection between patients and clinicians.

Telehealth is also beginning to replace at-home behavioral analysis therapy sessions. Held up to 5 times a week, these sessions bring clinicians into a patient’s home and can be invasive and disruptive in their own way. Telehealth can be a subtle way for clinicians to observe their patients in a relaxed setting. This in turn encourages patients to schedule more therapy sessions, leading to improved treatment oversight and, theoretically, better outcomes.

Benefits for clinicians

Telehealth is a boon for clinicians because it makes it easier to collect consistent and naturalistic observations of patients. This is supported by previous research indicating that clinicians who watched home videos of infants and toddlers had greater success analyzing symptoms of ASD. Clinicians also note the value of involvement of parents in telehealth assessments because it gives them an opportunity to consider their child’s behavior from another perspective.

Telehealth can go even further by allowing clinicians to contribute, share, and collaborate on information over online platforms. But while telehealth holds much potential in the treatment of autism, it is not a perfect tool.


Using telehealth to complete a diagnostic assessment may not work for every patient. A lot depends on symptom severity, age, and developmental impairment. One of the biggest concerns is that relying on telehealth to treat autism will cause clinicians to overlook important subtleties more easily observed in person. It can also make it difficult to notice suicidal ideation and behavior, significant aggression, and signs of abuse.

Telehealth may also cause patients to behave differently. They may flat-out refuse to interact over video or hover just off-screen. Interactions between the parent and child can cause additional distractions. In these situations, in-person appointments may need to be mixed into treatment settings.

Technological side effects such as bad lighting and poor internet connections may also stymie telehealth’s progress. For families experiencing economic hardships, access to the hardware and software needed to participate in telehealth is still a challenge.

Read the full Psychiatric Times article with sources.

Lorerky Ramirez-Moya, M.D.

Roseville, CA

Dr. Ramirez Moya is a board eligible child and adolescent psychiatrist. While pregnant with her son, she completed a child and adolescent psychiatry fellowship in 2011 at the University of Mexico. She focused on learning developmental disabilities and autism at the Center of Developmental Disabilities, UNM. Two years later, her son was diagnosed with autism and a rare genetic disease. ... Read Full Bio »

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